Q: Do you provide a safe service I can trust?
A: Protecting your security is what we are all about! You can always rest assured that your mail and any additional personal information is kept safe and secured. Our dedicated team has experience and expertise in the international banking consulting business. It is our practice to implement only the latest and most innovative security protocols available to ensure your privacy.
Q: Are packages accepted at your facility along with standard mail?
A: We are happy to accept both packages and regular U.S. mail at our Anaheim location. When a package is received a staff member will scan the label or the front of the letter and you will automatically be sent an email notification. It is your decision how the package gets handled at that time.
Q: Do you receive all courier delivered packages and mail?
A: Package and mail deliveries from such shipping companies as FedEx, UPS, USPS, and DHL are all accepted. You will never have to worry about missing an important delivery. Anaheim Mailbox is open during regular business hours with staff on hand to sign for and accept all incoming deliveries.
Q: Are there any additional or hidden fees?
A: We never tack on extra cancellation or setup charges. What you will receive is a low monthly rate, great features and usage that will best meet your needs. We offer a variety of plans. Choose the most cost-effective option that accommodates the amount of mail, scanning, and any additional services you may use. If over time your usage changes, you will not be penalized for changing to a plan that better suits your needs.
Q: Which payment methods do you accept?
A: We require credit card payments from American Express, Visa, and MasterCard. At this time, checks, money orders, PayPal, Western Union or any form of wire transfer will not be accepted.
Q: Can I pick up my mail at a physical location?
A: Your mail can be retrieved in person at our physical location at 2166 W. Broadway in Anaheim, CA during normal business hours. To review policies and procedures, or to submit questions contact us online or call (714) 563-3575.
Q: How does mail forwarding work?
A: For those time-sensitive letters and packages you can’t pick up anytime soon, or if you are traveling, our reliable mail forwarding service makes sure you get what you need. Just select which items you want to be delivered to you, where they will be sent and the date you want to receive them. Your letters and packages can be forwarded to you anywhere in the world.
Q: Can Anaheim Mailbox ship to international locations?
A: Yes, we certainly can. Our staff will gladly forward any incoming mail to an international location. If you need packages sent internationally, keep in mind that duty fees and taxes may be included, depending on what is being shipped.
Q: Are shredding and recycling the same thing?
A: No, these are two different functions. Shredding is a way of cutting paper to protect privacy. Recycling is converting the material into something that is reusable. All discarded mail in our facility is recycled. If you need to dispose of documents containing sensitive information, you have the option of shredding the paper instead.
Q: How long will you store a customer’s mail?
A: Mail will be kept for active account holders as long as they need our services.
Q: Is it possible to use your service on a month to month basis, or only for a short time?
A: Yes. The minimum term allowed is one month.
Q: Do you enforce storage limits for scanned content?
A: Active account holders have free access to their scanned content. As long as the account is current, customers can move their scanned content into sorted folders, download them to a PC, attach the content to emails or delete them completely when they are no longer useful.
Q: What forms are required for identification with a USPS Form 1583?
A: Two forms of identification are required with the 1583 form, one must be a photo ID. Unacceptable types of identification include credit cards, Social Security cards, and birth certificates. A valid driver’s license or nondriver’s state ID card; passport; government, university, military, or corporate ID card; certificate of naturalization or alien registration card; vehicle or voter registration card; current lease, Deed of Trust or mortgage; or insurance policy for home or vehicle are all acceptable forms of identification.
Q: Does my current address need to appear on the identification I provide with the USPS Form 1583?
A: Yes, the information stated in Section 7 or Section 10 must match the address on your photo identification.
Q: May I include a list of multiple employees in my business with permission to receive mail in the name?
A: Yes. On your USPS Form, 1583 add your company information in boxes 9 through 11. In box 12 name each staff member who will be receiving mail. All employees listed will need to supply verifiable identification.
Q: Will I need to buy new hardware or software to use your services?
A: Additional software or hardware is not required for use with Anaheim Mailbox services. All you have to do is log in to your secure cloud account and you are good to go.
Q: Do you require a change of address form?
A: A change of address is recommended, but not required. However, remember to contact your senders to update them with your new information if you do not file an official USPS change of address.
Q: Can I use your Anaheim Mailbox address as my home or business address?
A: Our physical address in Anaheim can be used for either personal or business use. Business listings online might not accept our post office box but will take our street address.
Q: Can I set up an account for somebody else?
A: This can be done, but the post office will require extra documentation. Completed personal consent forms will be necessary to set up the account. You will also need to attach a power of attorney and specify that you have the right to receive mail on this individual’s behalf. If you will be receiving on behalf of an estate, an executor’s letter also needs to be attached.
Q: What should I do if I forget my password?
A: Contact us online at http://www.anaheim-mailbox.com/contact-anaheim-mailbox/ or call (714) 563-3575.
I operate a mailroom. How can I offer Anaheim Mailbox service to current customers and renters?
We provide private label Anaheim Mailbox service. For information visit www.anaheim-mailbox.com/
Q: Is it possible for me to get your service in an area you don’t cover?
A: Currently, we are working to expand our serve both domestically and on an international level. Contact us for up-to-date information.
Q: Is it easy to cancel my account?
A: We don’t want you to go and always want to know how to make the experience better. But sometimes situations change and customers need to move on. Your account can be closely quickly by contacting us online at http://www.anaheim-mailbox.com/contact-anaheim-mailbox/ or by calling (714) 563-3575.